ASEAN FINTECH FORUM

MALAYSIA BANKING PEER SNAPSHOT · JUNE 2026

Live Results 🇲🇾

MALAYSIA BANKING PEER SNAPSHOT · JUNE 2026

76% of Malaysian banking leaders are still in pilots or scaling unevenly.

14 institutions answered three honest questions about AI scaling. Your peers are in this data.

 

AFFIN Bank Agrobank Malaysia Al Rajhi Bank AmBank Group BSN Bank Pembangunan Malaysia Bank of China Malaysia Bank of America CIMB JPMorgan Chase Citibank HSBC Hana Bank ICBC Kuwait Finance House MBSB MUFG Maybank RHB SME Bank Standard Chartered UOB Alliance Bank Bank Islam Deutsche Bank EXIM Bank Malaysia Hong Leong Bank BMMB OCBC Public Bank SMBC AFFIN Bank Agrobank Malaysia Al Rajhi Bank AmBank Group BSN Bank Pembangunan Malaysia Bank of China Malaysia Bank of America CIMB JPMorgan Chase Citibank HSBC Hana Bank ICBC Kuwait Finance House MBSB MUFG Maybank RHB SME Bank Standard Chartered UOB Alliance Bank Bank Islam Deutsche Bank EXIM Bank Malaysia Hong Leong Bank BMMB OCBC Public Bank SMBC
Live Results 🇲🇾

QUESTION 1 OF 3

Where is AI actually breaking down in your institution?

Five structural obstacles. Your peers ranked which one is costing them the most.

Legacy systems — every AI initiative needs a workaround just to connect to core infrastructure
0%
Data we can't share — siloed data and governance frameworks not designed for enterprise-wide AI
0%
No one owns it — sponsorship exists at the top, but no single leader accountable for making it scale
0%

What this suggests: The infrastructure and data problems are not separate. Banks that haven't resolved legacy connectivity are also the ones with siloed data. They compound.

Live Results 🇲🇾

QUESTION 2 OF 3

Where would you honestly place your bank on AI at scale today?

The question most banking leaders answer privately but rarely say out loud.

Still running pilots — results are promising but contained
0%
Scaling in pockets — some divisions are ahead, most are not
0%
Actively scaling — we have a cross-divisional programme underway
0%

What this suggests: 76% of Malaysian banking leaders are either still in pilots or scaling unevenly. The banks that move to true scale in the next 24 months will be very hard to catch.

Live Results 🇲🇾

QUESTION 3 OF 3

What is the business cost of AI not scaling in your institution right now?

The cost your board hasn't quantified yet.

We're duplicating effort — the same problems solved separately across divisions
0%
We're accumulating risk — decisions made without models that should be informing them
0%
We're leaving revenue on the table — opportunities we can identify but can't act on
0%

What this suggests: The cost of not scaling is invisible on the P&L. It shows up in headcount, duplicated work, and the quiet understanding that any volume increase would expose the gap.

Networking Event

23 July 2026 | Kuala Lumpur, Malaysia | W Hotel, Kuala Lumpur | 12pm to 2pm

12pax Roundtable Format

Intentionally small by design. Twelve senior participants, one moderated table, and a discussion format built for candour rather than presentation.

Boardroom setup for the 12-pax roundtable

Where the data lands in the room

The benchmark reflects five distinct pressures. The conversation on 23 July will go where the room takes it.

Internal Cost & Ops Efficiency
AI investment not showing up in operational numbers
Operations
Internal Regulatory Pressure
Compliance burden outpacing the infrastructure built to carry it
Regulatory
Customer-Facing Compliance
Regulatory requirements the customer feels before the bank does
Customer
Cost of Manual Control
The hidden cost of keeping the audit trail clean
Controls
AI Readiness
The gap between a successful pilot and enterprise-wide scale
AI Scale

W Kuala Lumpur

121, Jalan Ampang, Kuala Lumpur, 50450 Kuala Lumpur, Malaysia

Speakers

Portrait of Eva Au Connect with me

Eva Au

Moderator | Industry Transformation Advisor — Sabio World

Portrait of Naveen Bankal Connect with me

Naveen Bankal

Head of Banking & Financial Services, ASEAN — Cognizant

Portrait of Fern Fern Beh Connect with me

Fern Fern Beh

Country Commercial Head, Malaysia & Thailand — Cognizant

Quick Pulse 🇲🇾

Add your view

Where is AI industrialisation breaking down in your bank?

Every bank is running AI. Most are hitting the same walls, just not talking about it openly.

Complete this quick pulse and receive your copy of the full ASEAN Banking AI Industrialisation Benchmark on 22 June 2026.

Three quick questions. One answer each.

Q1

Where is AI actually breaking down in your institution?

Select one answer only

Q2

Where would you honestly place your bank on AI industrialisation today?

Select one answer only

Q3

What is the business cost of AI not scaling in your institution right now?

Select one answer only

All individual participants will remain anonymised.